We make it. You wear it. If something goes wrong, we'll make it right.
At SayLessX, our caps and apparel are made to order specifically for you. That means we don't keep large amounts of inventory sitting around waiting for someone to buy it. It also means that, unfortunately, we can't accept traditional returns or exchanges for items that were ordered in the wrong size, wrong color, or simply no longer wanted.
But if we messed something up, we're going to make it right.
What Products Does This Policy Cover?
This policy applies to all SayLessX products, including:
- Caps and hats
- T-shirts
- Hoodies
- Sweatshirts
- Other apparel
- Other made-to-order products sold through SayLessX
Because our products are made to order, the return and refund rules below apply to all eligible products.
Damaged, Defective, or Misprinted Items
If your SayLessX product arrives damaged, defective, misprinted, or with a manufacturing or fulfillment issue, please contact us within 30 days of delivery.
We'll review the issue and, when appropriate, provide either:
- A replacement at no additional cost to you, or
- A refund
You generally will not need to return the defective or damaged item.
To help us resolve the issue quickly, please provide:
- Your order number
- A brief description of the problem
- Clear photos showing the issue
For apparel, photos should clearly show the defect, damage, printing problem, or incorrect item.
For caps, please provide photos showing the damage, defect, embroidery/printing issue, or other problem.
Wrong Item Received
If you receive an item that is different from what you ordered, please contact us within 30 days of delivery.
For example, if you ordered a SayLessX cap but received a different cap, or ordered a T-shirt and received the wrong design or product, we'll work with our fulfillment partner to correct the problem.
Please provide your order number and clear photos of the item you received.
If the error was on our end, we'll provide a replacement at no additional cost or another appropriate resolution.
Wrong Size or Color
Because SayLessX products are made to order, we do not accept returns or exchanges because the wrong size or color was selected at checkout.
Please review the product description, available colors, and sizing information carefully before placing your order.
Not sure about your size? Ask before you order.
We'd much rather help you choose the right size than have you discover that your new favorite cap or T-shirt doesn't fit the way you expected.
Changed Your Mind?
We get it.
Sometimes you order something and later think:
"Yeah...maybe not."
Unfortunately, because your SayLessX product is made specifically for your order, we cannot accept returns or provide refunds simply because you changed your mind, no longer want the product, or don't like the design after receiving it.
All sales are final unless the product arrives damaged, defective, misprinted, incorrect, or otherwise qualifies under this policy.
Lost Packages
If your order appears to have been lost in transit, contact us so we can investigate.
If the package is confirmed to have been lost and qualifies under our fulfillment provider's policies, we'll work with them to determine the appropriate resolution, which may include a replacement or refund.
Incorrect Shipping Address
Please double-check your shipping information before completing your order.
If an order is returned because an incorrect or incomplete shipping address was provided, additional shipping costs may apply if the order needs to be shipped again.
We cannot guarantee a free replacement when an incorrect address was entered by the customer.
Once an order has shipped, we may not be able to change or reroute the package.
Orders That Are Returned to Sender
If a package is returned to our fulfillment provider because it could not be delivered, was unclaimed, or was returned because of an incorrect address, we'll review the situation with you.
If you would like the order reshipped, additional shipping charges may apply.
Order Cancellations
Because our products are made to order, we begin processing orders quickly.
If you need to cancel or make a change to your order, contact us as soon as possible after placing your order.
Once an order has entered production or fulfillment, we may no longer be able to cancel or modify it.
How to Request Help
Need help with your order?
Don't stress. Don't overthink it. Just say something.
Contact SayLessX with:
- Your order number
- A description of the problem
- Clear photos if the issue involves damage, defects, printing, embroidery, or receiving the wrong item
We'll review your request and determine the best way to resolve the issue.
Our Promise
We make caps and apparel that say what you're thinking so you don't have to.
If something isn't right with your order, however, we want to hear about it.
You bought it.
We made it.
If the problem is on us, we'll make it right.
Important Note
SayLessX products are made to order through a third-party print-on-demand fulfillment provider. Because of this, our return and refund policy is designed to be consistent with the policies and capabilities of our fulfillment provider.
This policy does not limit any rights you may have under applicable consumer protection laws.